John C McCaskill

Product Leader

10+ years leading product strategy across banking, lending, customer communications, AI initiatives, and enterprise digital platforms.

Product Strategy

Defining product vision, roadmaps, and investment priorities.

Customer Communications

Email, SMS, Push, Web, In-App, Agent Experiences

Digital Transformation

Modernizing enterprise platforms through AI, automation, and real-time data.

Enterprise Product Leadership

Partnering across engineering, UX, operations, compliance, and executive leadership.

Customer Journey Optimization

Creating personalized experiences for enhanced loyalty with current & prospective customers.

Featured Products

  • The Cost - CRM

  • Nelnet - Financial Services

  • Sallie Mae - Financial Services

Publication

Education